Your sanctuary, your peace of mind. Our commitment to your privacy.
At Dealwillow Hotel, we believe that true hospitality begins with trust. We are dedicated to protecting your personal information and ensuring a transparent, secure environment for every guest.
A modern approach to guest privacy.
We understand that your stay is a private matter. Our privacy policy outlines how we handle your data with the same care and attention we provide in our service.
Expect clear communication, robust security, and a commitment to never selling your data to third parties. We are Melbourne’s choice for the discerning traveler.
Collection
We only gather what is essential for your reservation and a personalized stay.
Usage
Your information is used solely to enhance your experience and fulfill legal requirements.
Detailed protection for your personal information.
Data Integrity & Security
We employ advanced encryption and rigorous security protocols to safeguard your data from unauthorized access. Our systems are audited regularly to ensure compliance with global privacy standards.
From the moment you book until long after you depart, your information is stored in secure, restricted-access environments. We retain data only as long as necessary to provide our services.
Frequently Asked Questions
What information do you collect during booking?
We collect your name, contact details, payment information, and stay preferences. This allows us to process your reservation and prepare your room according to your needs.
How can I request to see or delete my data?
You can exercise your right to access or delete your personal data by contacting our privacy officer via the form below. We will respond to your request within 30 days.
Do you share my information with third parties?
We only share information with essential service providers (like payment processors) or when required by Australian law. We never sell guest lists to marketing firms.
How long is guest data retained?
We retain guest records for the minimum period required for tax and legal compliance, typically seven years, after which they are securely destroyed.
